At Essence of Life, we want you to feel completely happy with your purchase. If for any reason you’re not satisfied, we’re here to help.
Returns:
- Items can be returned within 14 days of receiving your order.
- Products must be unused, in original packaging, and in the same condition as when you received them.
- To start a return, please contact us at [your email] with your order number and reason for return.
Refunds:
- Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping costs are non-refundable unless the return is due to a defect or mistake on our side.
Exchanges:
- If you’d like to exchange an item for another product, contact us and we’ll guide you through the process.
Defective or Damaged Items:
- If your item arrives defective or damaged, please contact us within 48 hours with a photo, and we’ll provide a replacement or full refund.
Questions?
- We’re here to help! Email us at [your email] and we’ll make sure you’re taken care of.
- State of return (e.g. unworn)
- Reason for return (e.g. damaged or wrong product)
- Process for return (i.e. how to initiate a return, how to contact customer service)
- Process of refund (i.e. terms of refund, duration, payment details)
- Contact details